I uploaded my customers, but their phone numbers and emails are not showing on the Clover system

If you've uploaded your customer list and some phone numbers or email addresses are missing, this is most often because that information was never shared with your business with approval for marketing.

Why this happens

Clover masks customer contact information that wasn't provided directly to your business with marketing consent. If you look in your old Clover account, you may see asterisks in place of a phone number or email address — this indicates the information exists in Clover's system, but isn't available to you.

This typically means the customer exists within the broader Clover database, but their contact information was collected by a different business, or through a channel where marketing consent wasn't captured for your business specifically.

Because this information is marked as unavailable, it cannot be exported from your old system, and as a result, cannot be included in your upload.

What this means for your upload

• Customers with asterisked phone numbers or emails in your old Clover account will not have that contact information carried over.
• This is expected behavior based on how Clover manages consent, not an error in your upload file.
• Any contact information that was collected directly by your business with marketing approval should upload and display normally.

What you can do

If you'd like to collect the missing contact information going forward, consider asking these customers directly for their phone number or email with marketing consent at their next visit.