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Alyssa Milazzo

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Latest activity by Alyssa Milazzo
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    Alyssa Milazzo created an article,

    Order management

    Viewing and tracking ordersOrders placed online sync directly to your Clover account. They are also accessible from the Order Kiosk admin panel, which displays:Full order details and itemizationCus...

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    Alyssa Milazzo created an article,

    Customer ordering process

    Customers can search for items on the menu and add them to their cart. For each item, they can adjust the quantity and include item-level notes (for example, special preparation instructions).Any m...

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    Alyssa Milazzo created an article,

    How do I update a location's nickname?

    To update the location nickname in Mission Control, follow these steps:Verify MID: Ensure that the Merchant ID (MID) remains the same for the location whose name you want to change.Contact Support:...

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    Alyssa Milazzo created an article,

    Resolving a Red Promotion Status

    From the Promotions page, find the promotion showing a red location, and select Edit.Scroll to the Apply to Locations section. Any location with missing items will show an unmatched warning (Unmatc...

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    Alyssa Milazzo created an article,

    Getting Started with EBT Split

    EBT Split separates EBT-eligible items from non-EBT items into two transactions, so EBT customers can pay for each portion with the correct card. To get started, you'll need to assign EBT-eligible ...

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    Alyssa Milazzo created an article,

    Getting Started with Auto Discount

    Auto Discount lets you offer discounted pricing on specific items, automatically applied at checkout when quantity, date, and location conditions are met. This guide walks through creating your fir...

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    Alyssa Milazzo created an article,

    I uploaded my customers, but their phone numbers and emails are not showing on the Clover system

    If you've uploaded your customer list and some phone numbers or email addresses are missing, this is most often because that information was never shared with your business with approval for market...

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    Alyssa Milazzo created an article,

    How do I set up Smart Tipping in Order Kiosk?

    Clover's Smart Tipping automatically switches customers from percentage-based tips to flat dollar tip amounts when an order subtotal falls below a threshold you set. This is useful for low-cost ord...

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    Alyssa Milazzo created an article,

    My file is too large to upload — what do I do?

    If you receive an error that your file size is too large, split the file into smaller files and upload each one individually.

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    Alyssa Milazzo created an article,

    Some items are missing from kitchen receipts

    If certain items from an order never print in the kitchen, the most likely cause is that those items don't have a printer label assigned — and your printing preferences are only set up to print lab...