Alyssa Milazzo
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Activity overview
Latest activity by Alyssa Milazzo-
Alyssa Milazzo created an article,
My file is too large to upload — what do I do?
If you receive an error that your file size is too large, split the file into smaller files and upload each one individually.
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Alyssa Milazzo created an article,
Some items are missing from kitchen receipts
If certain items from an order never print in the kitchen, the most likely cause is that those items don't have a printer label assigned — and your printing preferences are only set up to print lab...
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Alyssa Milazzo created an article,
Why am I receiving double receipts for orders?
If you're seeing duplicate receipts print for the same order, the most likely cause is that two overlapping print options are enabled at the same time in your Online Ordering printing preferences.H...
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Alyssa Milazzo created an article,
How can I suspend billing for a franchisee account?
To suspend billing for an account, remove the location as a Customer in the Stripe portal. This stops future charges without deleting the franchisee's transaction history.Note: To reactivate billin...
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Alyssa Milazzo created an article,
Can I use Order Kiosk for items without a fixed price?
Yes! Order Kiosk supports variable pricing, which lets customers enter their own amount at checkout. This works for donations, pay-what-you-want items, custom orders, or anything else where the pri...
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Alyssa Milazzo created an article,
Can I transition my Clover Promos audience using Customer Upload?
While customer records can be uploaded and transferred to the Clover Customers app using Customer Upload, the Clover Promos audience — which includes customers who have opted in to marketing commun...
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Alyssa Milazzo created an article,
How to Prevent Items From Printing on Every Purchase
If receipts are printing every time a customer completes a purchase for non-food or standalone item purchases, this is likely because multiple printing options are enabled under your Online Orderin...
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Alyssa Milazzo created an article,
Why is my customer purchase history missing?
If your customers were uploaded successfully but their purchase history is not appearing, this is likely because order history was not included in the file at the time of the original upload. To re...
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Alyssa Milazzo created an article,
Why does my Clover customer count differ from my upload total?
Clover uses a concept called Global Customers. When multiple customer records share the same name and email or phone number at the same merchant, Clover consolidates them into a single global custo...
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Alyssa Milazzo created an article,
How can I display my online order names in the Kiosk?
By default, the Kiosk displays your Clover item name. To show your Online Name or Alternate Name instead, go to your Clover web dashboard > Kiosk Settings > Menu Settings, then select the preferred...