I received an order confirmation, but I didn't place an order

How orders are placed

Paper orders can only be placed in one of two ways:

• On your Clover device, directly in the Order Paper app.
• On the Clover web dashboard, through the Order Paper app. Someone must be logged in to your Clover account to place an order this way.

In both cases, the order comes from someone with access to your Clover device or your Clover login.

If you don't recognize the order

An order may have been placed by someone else at the business, sometimes by accident. Before contacting us, we recommend checking with:

• Employees or managers who use your Clover device.
• Anyone who has the login for your Clover web dashboard, such as an owner, partner, or bookkeeper.

If you don't want the order

Use the cancel link in your order confirmation email. Orders can't be canceled once they've shipped or are too far along in fulfillment, so we recommend canceling as soon as possible.