I haven't received my order

We're sorry to hear your order hasn't arrived. A few quick checks will often locate a package, so please try the steps below first.

1. Check your tracking. Use the tracking link in your shipping confirmation email to see the latest status and estimated delivery date. You can also find your tracking number in the Order Paper app under Track Existing Orders.
2. Confirm your shipping address. Review the address on your order confirmation to make sure it's correct and complete.
3. If tracking shows your package was delivered, check around your delivery area. Packages are sometimes left with a neighbor, at a front desk or mailroom, or in a secure spot such as a side door or back porch.
4. Ask anyone at your address whether they may have accepted the package for you.

Still can't find it?

Email help@abreezetech.com and let us know. Please include your order number and confirm your shipping address. We'll contact the carrier to open a claim and help investigate further.

Note: Carriers occasionally mark a package as delivered shortly before it arrives. If tracking shows a delivery from today, it may still turn up by the end of the next business day.