If a royalty payment you expected didn’t come through, these steps will help you find out why.
1. Find the invoice in Stripe
- Log in to your Stripe dashboard and go to Invoices (dashboard.stripe.com/invoices).
- Search for the invoice that matches the location and time period in question.
- Check the invoice status to see whether it was paid, is still open, or failed.
2. Confirm the sales in Clover
Royalties are calculated from the sales recorded in Clover, so if sales weren’t recorded, the royalty amount will be lower than expected or no invoice will be created.
- Log in to the Clover web dashboard for the location.
- Review the sales for the same time period.
- Confirm that the sales total matches what you expected.
Still need help?
Contact our support team and include:
- The merchant ID (MID) for the location
- The affected date range
- The sales amount you expected