Updating a Merchant ID for a Franchisee Location

If a franchisee has been issued a new Merchant ID (MID), follow these steps to update it in Franchise Royalty Payments.

1. Confirm banking information. Check whether the bank account tied to the location has also changed.

   • If the bank account is unchanged, continue to step 2.
   • If the bank account has changed, the franchisee will need to update their banking details through the Stripe customer portal. Since the portal link is accessed through the franchisor's account, you'll need to retrieve and share it:
     1. Log in to your Franchise Royalty Payments dashboard as the franchisor.
     2. Go to Settings > Billing > Customer Portal.
     3. Copy the portal link.
     4. Send this link directly to the franchisee — it's unique to their account and shouldn't be shared beyond them.
     5. Once the franchisee has the link, they should:
        • Log in to the Stripe customer portal.
        • Navigate to Payment methods (or Bank account).
        • Select Update bank account and enter the new account and routing numbers.
        • Complete any required verification (Stripe may send micro-deposits or request instant verification through their bank).
        • Confirm the new bank account shows as Verified in the portal.

   Note: The MID and banking updates should be submitted together if both have changed, so our support team can process them in the same update.

2. Gather the old and new MID. You'll need both the previous Merchant ID and the newly issued one on hand.

3. Contact Abreeze Technology support. Email help@abreezetech.com with:

   • The franchise location name
   • The old MID
   • The new MID
   • Confirmation that banking information is unchanged, or that it's been updated via the Stripe customer portal

   Our support team will make the update in Franchise Royalty Payments on your behalf.

Note: Merchant ID changes can affect payout processing. To avoid a disruption in royalty payments, submit the update as soon as the new MID is issued.