How do I convert a ZIP archive file to a CSV file?

When you request a download of your customer file via the Customer Upload app, the file will arrive via email as a ZIP archive and will need to be converted to a CSV before it can be uploaded. To do so:

1. Open the email and click the attachment to download it to your computer. The file will have a ".zip" at the end of its name. Find the downloaded file on your computer — it's usually in your Downloads folder — and open it:
2. Windows — Right-click the file and select "Extract All," then click Extract on the window that appears. A new folder will open with your file inside.
3. Mac — Double-click the ZIP file and a new folder will appear in the same location with your file inside.

Inside that folder, you'll find a file ending in ".csv" — that's your customers file, and it's ready to upload.