What does Failed mean?

"Failed" means your file failed to upload. To remedy, follow the instructions below:

1. Click the "Download Errors" button. This will download a CSV file containing all customers with errors.
2. Within the error file, scroll to the far right of the file. The last column in the file (named "Error") will describe the issue(s) each customer is encountering. 

• Common issues include:
  • Too many customers in the file (limited to 1500 customers per upload file)
  • Too many characters in a field (the description will indicate which field)
  • Field is not formatted correctly
  • Invalid email address
  • Invalid phone number

3. Once you have determined the error causing the upload to fail, correct the error through one of the below approaches. Please note that only the customers with errors will need to be re-uploaded.

• Use the "Download Errors" file from step #1 to re-upload your customers with errors. You can do this by correcting the error based on the description provided in step #2 and saving the file to your computer. Re-upload this corrected file following the normal upload process described here. When prompted to select your fields, use the "Ignore" option to disregard the "Error" column that was created in the file.

4. If you continue to receive errors after following the steps above, please reach out to us at help@abreezetech.com so that we can help you further!