Customer ordering process

Customers can search for items on the menu and add them to their cart. For each item, they can adjust the quantity and include item-level notes (for example, special preparation instructions).

Any modifiers set up in Clover, whether required or optional, are enforced during the online ordering flow, ensuring consistency with your in-store setup.

Checkout

At checkout, customers must provide their email address and phone number. Contact information collected at checkout is used solely for order communication, unless the customer indicates otherwise.

Customers then select a pickup date and time from the timing you've configured in your availability settings. They also have the option to add a tip and any order-level notes before placing their order.

Order confirmation

Once an order is placed, the customer automatically receives a confirmation email containing an itemized list of what was ordered, including any notes, order total and tip amount, and their scheduled pickup time.