Online Ordering Set Up

Once you sign up for Online Ordering with Order Kiosk, the Abreeze team will send you a unique URL to share with your customers. From there, it only takes a few clicks to configure everything and start accepting orders!

Settings and configuration

Navigate to the Order Kiosk settings page to configure your online ordering settings.

Store availability and pick up times

*Configuring store availability is a required step to activate the online storefront.

Under Store availability, set the days and hours during which customers are allowed to place orders. Under Pick up times, set the day/time options shown to customers for pick up. Orders are generated based on these availability settings.

Changes to availability settings take effect immediately. Customers will only see pickup times that fall within your configured hours.

Prep time

Set the minimum prep time needed (minimum time in minutes before an order can be picked up), and the maximum prep time needed (maximum time (in minutes) in advance that a customer can schedule pick up).

*Enable Auto fire online orders to automatically fire online orders to the kitchen printer. This setting follows the minimum prep time you've set above. Once enabled, use Auto fire online orders timing to control when those orders fire:

• Immediate: the order fires to the kitchen printer as soon as it's placed.
• Min prep time: the order fires based on the minimum prep time you've set above, so the kitchen isn't printing tickets earlier than they can act on them.

Menu visibility

In the settings panel, you can control which categories and item labels are visible to customers in the online storefront. This lets you hide items that are unavailable for online ordering without affecting your Clover menu.

• To choose which Clover categories are available for online ordering, go to Online Ordering Settings > Online ordering categories.
• To choose which Clover labels are available for online ordering, go to Online Ordering Settings > Online ordering labels.

Online ordering types

You can choose which online ordering types are available to customers — for example, Pickup, Delivery, etc. The options available here depend on what's set up in Clover.

Please note the following:

• A maximum of two order types can be displayed on the kiosk at a time. If you select more than two, only the first two will appear at checkout.
• Order types are controlled by your Clover settings. To create or edit them, go to your Clover web dashboard > View all settings > Transactions > Order types.

Customer messaging

• Order success message: the message shown to customers after they place an order.
• Store unavailable message: the message shown to customers when the store is closed for online ordering.
  • Default: We are currently not open for ordering, but feel free to look through our menu.

For information on the customer ordering process, visit Customer ordering process! For information on order management, visit Order management!