Resolving a Red Promotion Status

After you create or edit a promotion, it goes live immediately at your HQ location and begins processing for your other locations. Refresh the Promotions page to check on progress. Each location will show one of the following:

• Yellow — The promotion is still processing.
• Green — The promotion has been applied successfully.
• Red — The location is missing the selected item(s). You'll need to update inventory before the promotion can apply there.

How to fix a red status

1. From the Promotions page, find the promotion showing a red location, and select Edit.
2. Scroll to the Apply to Locations section. Any location with missing items will show an unmatched warning (Unmatched names, Unmatched SKUs, or Unmatched codes, depending on your Match Type) followed by the item(s) in red.
3. Select the linked item name next to the affected location.
4. Update the item so it matches the name, SKU, or code used at your HQ location, depending on your promotion's Match Type.
5. Once the item is matched, return to the promotion and select Save.
6. Refresh the Promotions page to confirm the location now shows green.

Note: If multiple locations show the same unmatched item, you'll need to update the item at each affected location individually.