Alyssa Milazzo
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Updating a Merchant ID for a Franchisee Location
If a franchisee has been issued a new Merchant ID (MID), follow these steps to update it in Franchise Royalty Payments. Confirm banking information. Check whether the bank account tied to the loca...
Setting Up a New Franchise Location for Royalty Payments
To add a new franchise location to your Franchise Royalty Payments account, complete the following steps.For the Franchisor Log in to your Stripe dashboard and go to the Customers page. Create a ne...
Can I customize my sign up form?
ListBuilder lets you control exactly what information you collect from customers when they sign up. You can choose from a range of fields, and everything collected gets added directly to your Clove...
How do I update a location's nickname?
To update the location nickname in Mission Control, follow these steps:Verify MID: Ensure that the Merchant ID (MID) remains the same for the location whose name you want to change.Contact Support:...
Resolving a Red Promotion Status
From the Promotions page, find the promotion showing a red location, and select Edit.Scroll to the Apply to Locations section. Any location with missing items will show an unmatched warning (Unmatc...
Getting Started with EBT Split
EBT Split separates EBT-eligible items from non-EBT items into two transactions, so EBT customers can pay for each portion with the correct card. To get started, you'll need to assign EBT-eligible ...
Getting Started with Auto Discount
Auto Discount lets you offer discounted pricing on specific items, automatically applied at checkout when quantity, date, and location conditions are met. This guide walks through creating your fir...
I uploaded my customers, but their phone numbers and emails are not showing on the Clover system
If you've uploaded your customer list and some phone numbers or email addresses are missing, this is most often because that information was never shared with your business with approval for market...
How do I set up Smart Tipping in Order Kiosk?
Clover's Smart Tipping automatically switches customers from percentage-based tips to flat dollar tip amounts when an order subtotal falls below a threshold you set. This is useful for low-cost ord...
My file is too large to upload — what do I do?
If you receive an error that your file size is too large, split the file into smaller files and upload each one individually.