Why do my employee sales in Commissions differ from the sales reported in the Clover Employee app?

The Commissions app works directly with the Clover Employee app, so all employees and associated sales in the Employee app will be identical to those in the Commissions app. If this is not the case, please walk through the below troubleshooting steps to align your reporting:

1. Timeframes: Please confirm that the timeframe for your report in the Clover Employee app exactly matches the timeframe for your report in the Commissions app. The Commissions app will pull sales based on the timestamp of the sale in Clover, so the timeframe of the two reports must match for them to align accurately.
2. Employee Names: The Commissions app will pull sales from Clover based on the Employee Name at the time of sale, not ID. This allows the Commissions app to multiple aggregate locations for one employee, regardless of that employee's ID at each location. If an employee's name is changed in Clover, that change will not reflect in the Commissions app for previous sales. For example, if employee name "Sallie S." is changed to "Sallie Smith" in Clover on March 10th, all sales prior to March 10th will be attributed to employee Sallie S. in Commissions, while all sales after the change on March 10th will be attributed to employee Sallie Smith. To prevent a discrepancy in your employee sales in Commissions, we recommend you refrain from changing the names of employees in Clover.