Alyssa Milazzo
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Online Ordering Set Up
Once you sign up for Online Ordering with Order Kiosk, the Abreeze team will send you a unique URL to share with your customers. From there, it only takes a few clicks to configure everything and s...
How will I know once my upload is complete?
Once you submit your upload, the Customer Upload app dashboard will show one of these statuses: In Progress – Creating Customers – the upload is actively processing Failed – something went wrong ...
What happens if franchisee has both weekly and monthly fees?
If a franchisee has both weekly and monthly fees due to a franchisor, the monthly charges that accompany weekly charges will be included on the first invoice of each month.
Paper Roll Troubleshooting & Frequently Asked Questions
My previous orders arrived individually wrapped, but these rolls are not.Although the paper rolls do not have external wrapping, they include an extra layer of paper for protection. This excess pap...
Can customers use reward points with Order Kiosk?
Customers cannot redeem reward points directly through the Order Kiosk app. However, if a customer enters their email address or phone number during checkout, the Order Kiosk app will associate the...
What customer information settings are available?
First name visible: Shows customer’s first name on the receiptFirst name required: Customer must enter a first nameFirst name label: Create a custom label for this field (e.g., Table #, Seat #) *Ex...
Can I customize the message a customer sees after placing their order?
Yes. The Success Message setting lets you define the message displayed to customers once their order is placed.
Can I adjust the display time for the checkout complete page?
The Checkout Complete Timeout setting controls how long the order confirmation page remains visible before returning to the main kiosk menu. The default is 30 seconds, with options to reduce it to ...
How can I choose which modifiers are shown?
To choose which modifiers are shown within the Order Kiosk app, navigate to the Modifiers to show option under Menu Settings in the Order Kiosk web dashboard. Note that modifier settings are manage...
How can I make tip selection mandatory?
You can mandate a gratuity to be selected before the order can be placed by enabling the Tip required setting. Note that customers will still have the option to choose a 0% tip.