Alyssa Milazzo
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How do I update a location's nickname?
To update the location nickname in Mission Control, follow these steps:Verify MID: Ensure that the Merchant ID (MID) remains the same for the location whose name you want to change.Contact Support:...
Resolving a Red Promotion Status
From the Promotions page, find the promotion showing a red location, and select Edit.Scroll to the Apply to Locations section. Any location with missing items will show an unmatched warning (Unmatc...
Getting Started with EBT Split
EBT Split separates EBT-eligible items from non-EBT items into two transactions, so EBT customers can pay for each portion with the correct card. To get started, you'll need to assign EBT-eligible ...
Getting Started with Auto Discount
Auto Discount lets you offer discounted pricing on specific items, automatically applied at checkout when quantity, date, and location conditions are met. This guide walks through creating your fir...
I uploaded my customers, but their phone numbers and emails are not showing on the Clover system
If you've uploaded your customer list and some phone numbers or email addresses are missing, this is most often because that information was never shared with your business with approval for market...
How do I set up Smart Tipping in Order Kiosk?
Clover's Smart Tipping automatically switches customers from percentage-based tips to flat dollar tip amounts when an order subtotal falls below a threshold you set. This is useful for low-cost ord...
My file is too large to upload — what do I do?
If you receive an error that your file size is too large, split the file into smaller files and upload each one individually.
Some items are missing from kitchen receipts
If certain items from an order never print in the kitchen, the most likely cause is that those items don't have a printer label assigned — and your printing preferences are only set up to print lab...
Why am I receiving double receipts for orders?
If you're seeing duplicate receipts print for the same order, the most likely cause is that two overlapping print options are enabled at the same time in your Online Ordering printing preferences.H...
How can I suspend billing for a franchisee account?
To suspend billing for an account, remove the location as a Customer in the Stripe portal. This stops future charges without deleting the franchisee's transaction history.Note: To reactivate billin...