We pride ourselves on the reliability of our application; however, there may be instances when you are unable to locate your report. Please work through these troubleshooting steps
1. Check your junk and spam folders. Although we carry a very high email reputation, some email clients may classify our emails as spam. If you locate your report here, please white label our email address and add us to your contacts. You may also need to contact your IT department to add our email (email@example.com) to your company's whitelist.
2. Check to make sure your email address is subscribed. Please take a look at your configured recipients to make sure that your correct email address is listed
3. Resend the report You can follow these steps to resend the report to yourself. If you are still having issues, don't hesitate to get in touch with us so we can do an additional investigation and resolve the issue.
4. Check to see if an employee without all "Reporting" permissions in the Clover "Employee" app has launched the Daily Email Report app. If this is the case, you will see the warning message below, and your reports will not send to your chosen recipients. To fix this, please have an employee with reporting permissions (e.g., an Admin user) log in and click each link listed in the warning to reauthenticate the report(s).
If you are still encountering trouble receiving your daily email reports after walking through the above steps, please contact us at firstname.lastname@example.org to further assist!